Expert Plumbing, Heating & Cooling in Plymouth & the Twin Cities West Metro
Looking for a trusted Plymouth MN plumber? Brass Tacks Plumbing, Heating & Cooling provides expert plumbing, heating, and cooling services throughout Plymouth and the Twin Cities West Metro. From plumbing repairs and water heaters to furnace and AC service, we help homeowners make informed decisions with honest recommendations and quality workmanship.
THE BRASS TACKS DIFFERENCE
Honest Plumbing & HVAC Service Without the Sales Pressure
At Brass Tacks Plumbing, Heating & Cooling, we believe homeowners deserve honest answers, skilled workmanship, and clear communication from the moment they call.
We take the time to thoroughly inspect the problem, explain what we find in plain language, and present your options without pressure. Whether you need a plumbing repair, water heater replacement, furnace service, or a new air conditioning system, our goal is to help you make the right decision for your home, not sell you something you don’t need.
Our licensed technicians respect your home, arrive prepared, communicate clearly, and stand behind their work. We believe doing the job right the first time is the best way to earn customers for life.
That’s what getting down to Brass Tacks means to us.
BUILT ON EXPERINCE
Plumbing Isn't Just Our Business..
It's Been My Life Since I Was 15.
Hi, I’m Carlton Goss, owner of Brass Tacks Plumbing, Heating & Cooling.
I started plumbing when I was 15 years old and have spent the last 20 years learning every aspect of the trade. Along the way, I’ve learned that great service isn’t just about fixing plumbing or HVAC systems, it’s about helping homeowners understand what’s happening, explaining their options honestly, and doing the job right the first time.
That’s the foundation Brass Tacks was built on.
Our team takes the time to thoroughly inspect every problem, explain our recommendations in plain language, and let you decide what’s best for your home. You’ll never be pressured into repairs or replacements you don’t need. Instead, you’ll get honest advice, quality workmanship, and technicians who treat your home with the same care they would their own.
Whether we’re repairing a leaking pipe, replacing a water heater, installing a new furnace, or helping improve your home’s comfort, our goal is always the same: earn your trust by providing the kind of service we’d want for our own families.
That’s what getting down to Brass Tacks means to us.
— Carlton Goss
Owner, Brass Tacks Plumbing, Heating & Cooling
20+ Years of Experience • Family-Owned & Operated • Licensed & Insured • Serving the Twin Cities West Metro
HOMEOWNER RESOURCES
Plumbing & HVAC Advice From Local Experts
Buying a new furnace isn’t something most homeowners do every day. Neither is diagnosing a water heater that’s leaking or figuring out why the upstairs never cools down.
That’s why we believe an informed homeowner makes better decisions.
Our team regularly shares expert advice, maintenance tips, buying guides, and answers to the most common plumbing and HVAC questions we hear every day. Whether you’re trying to prevent a problem or decide between repairing and replacing your equipment, we’re here to help.
Browse our latest homeowner resources below or visit our Learning Center for more expert advice.
Our services
Complete Plumbing & HVAC Solutions for Your Home
Whether you're dealing with an unexpected plumbing leak, a furnace that won't keep up with a Minnesota winter, or an aging air conditioner that's ready for replacement, Brass Tacks Plumbing, Heating & Cooling has you covered.
Our licensed technicians provide expert plumbing, heating, and cooling services designed to keep your home safe, comfortable, and running efficiently year-round. From routine maintenance to emergency repairs and complete system replacements, we're here to help with honest recommendations and quality workmanship every step of the way.
PLUMBING SERVICES
Protect your home’s plumbing system with expert repairs, replacements, and water quality solutions.
General Plumbing Repairs
From leaking faucets and running toilets to burst pipes and fixture replacements, we handle plumbing repairs of every size.
Water Heater Installation & Repair
Whether you have a traditional or tankless water heater, we'll help restore your hot water quickly or recommend the right replacement when it's time.
Drain & Sewer Services
Slow drains, sewer backups, camera inspections, drain cleaning, and sewer repairs performed with professional equipment and long-term solutions.
Water Quality Solutions
Improve your home's water with professionally installed water softeners, reverse osmosis systems, filtration systems, and water testing.
Gas Line Services
Safe gas line installation, repairs, appliance hookups, and code-compliant replacements performed by licensed professionals.
View All Plumbing Services
From water heaters and drain cleaning to leak repairs and water treatment, we help homeowners solve plumbing problems the right way.
HEATING & COOLING SERVICES
Stay comfortable through every Minnesota season with expert HVAC service and installation.
Air Conditioning Repair & Replacement
Fast diagnostics, honest repair recommendations, seasonal maintenance, and energy-efficient AC installations.
HVAC Maintenance
Prevent breakdowns, improve efficiency, and extend equipment life with professional tune-ups and maintenance plans.
Heating Services
Furnace repairs, furnace replacement, boiler service, heat pump solutions, and seasonal maintenance to keep your home warm all winter.
Tune-Ups
Routine heating and cooling maintenance to improve efficiency, prevent breakdowns, and keep your system running at peak performance year-round.
Indoor Air Quality
Whole-home humidifiers, air purifiers, filtration systems, ventilation improvements, and solutions for healthier indoor air.
View All Heating & Cooling Services
We handle furnace repair, AC installation, heat pumps, and more, done right the first time.
What to expect
A Better Service Experience From Start to Finish
Inviting someone into your home is a big decision. That's why we've built every part of our service around clear communication, honest recommendations, and respect for your home. From your first phone call to the final cleanup, our goal is to make the entire experience as stress-free as possible.
01
Schedule Your Appointment
Call us or schedule online, and our friendly team will help you find a convenient appointment time. We'll gather the information we need so your technician arrives prepared.
02
We Listen & Diagnose
Your technician will take the time to understand what's happening, thoroughly inspect the problem, and identify the root cause—not just the symptom.
03
We Explain Your Options
Before any work begins, we'll clearly explain what we found, answer your questions, and provide repair or replacement options with upfront pricing. You'll have the information you need to make the decision that's right for your home.
04
We Complete the Job Right
Once you approve the work, we'll complete the repair or installation with quality workmanship, respect your home, clean up after ourselves, and stand behind the work we perform.
WHY HOMEOWNERS TRUST BRASS TACKS
More Than a Service Call. A Company You Can Count On.
Choosing a plumbing and HVAC company is about more than finding someone who can fix the problem. It’s about trusting the people you invite into your home.
At Brass Tacks Plumbing, Heating & Cooling, we’ve built our reputation by treating customers the way we’d want our own families to be treated. That means honest communication, quality workmanship, and a commitment to doing what’s right, even when no one is watching.
We know you have choices. That’s why we work hard to earn your trust on every visit.
Many homeowners choose to continue that relationship through our Brass Tacks Membership, which provides ongoing maintenance, priority scheduling, and exclusive member benefits throughout the year. Learn more about our Membership.
Honest Recommendations
We'll explain the problem, answer your questions, and recommend only the repairs or replacements your home truly needs.
Upfront Pricing
You'll know the cost before work begins, so there are no surprises when the job is complete.
Respect for Your Home
We wear shoe covers, protect your home while we work, and clean up before we leave.
Licensed & Skilled Technicians
Our plumbing and HVAC professionals receive ongoing training to stay current with today's equipment, technology, and best practices.
Quality Workmanship
We don't believe in shortcuts. We use quality materials and proven installation methods designed to last.
Family-Owned & Local
We're proud to serve homeowners throughout Plymouth, Wayzata, and the Twin Cities West Metro with personalized service and local expertise.
Clear Communication
From scheduling your appointment to explaining the completed work, you'll always know what's happening and what to expect.
We Stand Behind Our Work
Our goal isn't just to complete today's repair—it's to become the company you confidently call whenever your home needs plumbing or HVAC service.
⭐⭐⭐⭐⭐
Trusted by Homeowners Across the Twin Cities West Metro
PROUDLY SERVING YOUR COMMUNITY
Local Plumbing & HVAC Experts Across the Twin Cities West Metro
Brass Tacks Plumbing, Heating & Cooling proudly serves homeowners throughout Plymouth, Wayzata, and the surrounding Twin Cities West Metro. Whether you’re dealing with a plumbing emergency, replacing an aging furnace, installing a new air conditioner, or improving your home’s water quality, our local team is ready to help.
We understand the unique needs of Minnesota homes, from frozen pipes and hard water to aging plumbing systems and heating equipment that works overtime during our long winters. That’s why homeowners throughout the West Metro trust Brass Tacks for honest recommendations, quality workmanship, and dependable service.
Communities We Proudly Serve
- Plymouth
- Wayzata
- Minnetonka
- Maple Grove
- Medina
- Orono
- Long Lake
- Hamel
- Corcoran
- Delano
- Independence
- Excelsior
- Deephaven
- Greenwood
- Minnetrista
- St. Bonifacius
- Mound
- Golden Valley
- St. Louis Park
- Hopkins
Proud to Be Part of Our Community
We’re more than a plumbing and HVAC company, we’re your neighbors. As a locally owned family business, we’re committed to providing honest service, supporting our community, and building lasting relationships with the homeowners we serve. When you call Brass Tacks, you’re working with a local team that understands Minnesota homes because we live and work here too. Based in Plymouth, Brass Tacks Plumbing proudly serves homeowners throughout Wayzata, Minnetonka, Maple Grove, Medina, Orono, Delano, and the surrounding Twin Cities West Metro.
READY TO GET DOWN TO BRASS TACKS?
Let's Solve Your Plumbing or HVAC Problem
Whether you need a simple plumbing repair, a new water heater, emergency furnace service, or a complete heating and cooling system replacement, Brass Tacks Plumbing, Heating & Cooling is here to help.
We'll take the time to understand the problem, explain your options, and provide honest recommendations so you can make the best decision for your home. No pressure. No gimmicks. Just quality workmanship and dependable service from a team that truly cares.
If you're looking for a plumbing and HVAC company you can trust in Plymouth, Wayzata, or anywhere in the Twin Cities West Metro, we'd be honored to earn your business.
Licensed & Insured • Family Owned • Trusted Locally
What can we do for you?
Questions Homeowners Ask Us Every Day
Why is my upstairs always hotter than the rest of my house?
This is one of the most common questions we hear from Minnesota homeowners. While many people assume they need a larger air conditioner, the real cause is often poor airflow, inadequate insulation, leaking ductwork, improper system balancing, or heat gain from the roof and upper level. We evaluate the entire system to identify the root cause instead of simply recommending new equipment.
How do I know if I should repair or replace my furnace or air conditioner?
There’s no one-size-fits-all answer. If your system is over 12–15 years old, requires frequent repairs, struggles to keep your home comfortable, or the repair cost is significant compared to the value of a new system, replacement may be the better long-term investment. We inspect your equipment, explain what we find, and help you compare your options so you can make the decision that’s right for your home and budget—not the one that’s most profitable for us.
How long should a water heater last in Minnesota?
Most traditional tank water heaters last between 8 and 12 years, while tankless water heaters can often last 20 years or more with proper maintenance. Minnesota’s hard water can shorten the life of any water heater by causing sediment buildup inside the tank, which reduces efficiency and increases wear over time. Annual maintenance and water treatment can help extend its lifespan.
Does hard water damage my plumbing?
Yes. Hard water is common throughout Plymouth and much of the Twin Cities West Metro. Over time, minerals such as calcium and magnesium build up inside pipes, faucets, showerheads, and water heaters. This buildup can reduce water pressure, shorten the life of appliances, increase energy costs, and lead to expensive repairs. A properly sized water softener helps protect your plumbing system and improve water quality throughout your home.
How often should I have my furnace and air conditioner serviced?
We recommend professional maintenance once a year for your furnace and once a year for your air conditioner. Regular maintenance helps improve efficiency, catch small problems before they become expensive repairs, extend equipment life, and reduce the likelihood of unexpected breakdowns during extreme Minnesota weather.
What plumbing problems are most common in Minnesota homes?
Some of the most common issues we see include leaking water heaters, frozen or burst pipes, clogged drains, sewer backups, sump pump failures during spring thaw, hard water buildup, and aging plumbing systems in older homes. Addressing these issues early often prevents much larger repairs later.
Do I need a permit to replace my water heater?
In most cases, yes. Minnesota plumbing code generally requires permits for water heater replacements, and inspections help ensure the installation meets current safety and code requirements. When Brass Tacks installs your water heater, we handle the permitting process so you don’t have to worry about the paperwork.
Is it worth repairing a 10-year-old water heater?
Sometimes. If the problem is minor and the tank is still in good condition, a repair can make sense. However, if the water heater is showing signs of corrosion, leaking, producing rusty water, or requiring frequent repairs, replacement is often the more cost-effective option. We’ll explain the condition of your water heater and help you decide whether repair or replacement makes the most sense. Discussions among Minnesota homeowners frequently center on whether to replace aging units proactively to avoid emergency failures.
Why is Brass Tacks Plumbing & Heating called "Brass Tacks?"
The phrase “getting down to brass tacks” means getting to the heart of the matter. That’s exactly how we approach every service call. We believe in honest conversations, straightforward recommendations, and helping homeowners understand what’s really going on before any work begins. No confusing jargon. No unnecessary upsells. Just quality workmanship, clear communication, and practical solutions you can feel confident about.