WARRANTY & GUARANTEE
Our Warranty: We Stand Behind Our Work
Every plumbing, heating and cooling job Brass Tacks Plumbing, Heating & Cooling completes comes with a one-year workmanship warranty. If something we installed or repaired fails because of how we did the work, we’ll come back and make it right at no charge.
We’re a licensed Minnesota Master Plumber (PC758462), and our roots in West Metro plumbing go back to 1996. Here’s exactly what our warranty covers, what it doesn’t and how to reach us if you need it.
Our One-Year Workmanship Warranty
Brass Tacks Plumbing, Heating & Cooling provides a one-year limited warranty on our workmanship, starting on the date the job is completed. If a repair or installation we did fails within that year because of a defect in our labor, we'll return and fix it at no charge, including the trip.
Covered for One Year From Completion
Covers: defects in the labor we performed, for one year from completion. It doesn't cover materials or fixtures supplied by others.
Applies to: plumbing, heating and cooling repairs and installations we complete.
How we fix it: we inspect the work and repair or replace it at no charge. Cost to you for a covered warranty visit: $0.
Claims must be made in writing before your one-year warranty period ends.
Complete sump pump backup systems we install carry a 3-year warranty on the system.
Any implied warranties are limited to the length of this written warranty, to the extent Minnesota law allows. Full terms are in our Invoice Terms & Conditions.
What Our Warranty Doesn't Cover
Parts You Supply
Materials, fixtures or equipment supplied by you or someone else. We warranty our installation work, not the part itself.
Misuse or Neglect
Damage caused by misuse or neglect of the system or fixture.
Acts of God & Freezing
Damage from floods, storms, freezing and other events outside our control.
Pre-Existing Conditions
Existing conditions such as galvanized pipes, existing parts we didn't replace (like a faucet trim or valve body), or a damaged subfloor under a toilet. We'll tell you before we start if this applies.
Temporary Repairs
Temporary patches or repairs we told you were temporary.
Third-Party Repairs
Work that someone else changes or repairs after we finish, without our approval.
Unpaid Invoices
Work on invoices that haven't been paid.
If It Isn't Covered
We'll explain why and give you a price before doing any work.
Manufacturer warranties on equipment. Equipment we install, such as water heaters, furnaces, pumps and fixtures, also comes with the manufacturer's own warranty on the product. For example, the water heaters we install carry manufacturer tank and parts warranties of 6, 8 or 12 years, depending on the model.
Manufacturer warranties cover the product, not the labor to install it, and are set by the manufacturer. Some require you to register the product. We'll tell you which warranty comes with your equipment and what you need to do to keep it.
How to Make a Warranty Claim
Three steps. If the problem is covered, we repair or replace it at no charge.
Send Your Claim in Writing
Email in**@****************ng.com before your warranty period ends. Tell us what's wrong and include your invoice date if you can. Questions first? Call (612) 888-1234.
We Check the Work
We'll schedule a visit and inspect the work.
We Make It Right
If the problem is covered, we repair or replace it at no charge. If it isn't, we'll explain why and give you a price before doing anything.
Members Get Twice the Coverage
Built to Last members get an extended 2-year parts and labor warranty on repairs, along with yearly plumbing, heating and cooling tune-ups, no diagnostic fee, 10% off repairs and priority scheduling, for $29 a month.
Standard customers: 1-year workmanship warranty on labor. Built to Last members: 2 years, parts and labor, on repairs. Covered warranty visits are no charge for both. See the Built to Last membership.
Warranty FAQs
Answers to common questions about our workmanship warranty, member coverage and manufacturer warranties.
How do I make a warranty claim?
Send us your claim in writing before your warranty period ends. Email in**@****************ng.com with what's wrong and your invoice date if you have it. We'll schedule a visit and inspect the work.
How long is the Brass Tacks warranty?
One year from the date your job is completed, on our workmanship. Built to Last members get 2 years of parts and labor coverage on repairs.
Is there a charge for a warranty visit?
No. If the problem is covered, the visit and the repair are free.
Do you warranty parts I bought myself?
We warranty our installation work. The part or fixture itself is covered by its manufacturer, not by us.
What about my water heater's warranty?
Your water heater has a manufacturer warranty on the tank and parts, usually 6 to 12 years depending on the model. Our workmanship warranty covers the installation.
What could void my warranty?
Changes or repairs to our work by someone else without our approval, or an unpaid invoice. Damage from misuse, neglect, freezing or other events outside our control isn't covered.
We Stand Behind Our Work
If something we repaired or installed isn't working right, send us your claim in writing at in**@****************ng.com before your warranty period ends. If the problem is covered, we repair or replace it at no charge.
Plumbing, heating and cooling service in Plymouth, Wayzata, Minnetonka, Maple Grove, Medina, Orono and surrounding Twin Cities West Metro communities.