SUMP PUMP & EJECTOR PUMP SERVICE
Sump Pump Replacement & Repair in Plymouth & the West Metro
Brass Tacks Plumbing, Heating & Cooling replaces and repairs sump pumps, battery backup systems and sewage ejector pumps in Plymouth, MN and throughout the Twin Cities West Metro.
We’ll find out why your pump failed, replace it with a quality pump, check the check valve and discharge line, and test it before we leave. You get an upfront price before any work begins.
Signs Your Sump Pump Needs Repair or Replacement
A sump pump only matters on the days it has to work, which is usually during a spring thaw or a heavy rain. These are the warning signs to act on before then.
Know the Price Before We Start
Every sump pump job is different, so we look at your pit, pump and discharge line first. Then you get an upfront price for the work, before anything begins.
If a repair will solve the problem, we'll tell you. If the pump needs replacing, we'll explain your options, from a single pump to a complete system with a backup.
Members save 10%. Built to Last members get 10% off repairs and no diagnostic fee. See the membership.
We'll walk you through the options and the price before we start.
8 Signs It's Time to Call
Pump Runs Constantly
A pump that won't shut off may have a stuck float, a failed check valve or more water than it can keep up with.
Pump Won't Turn On
No sound when the pit fills usually means a failed float switch, motor or power supply.
Loud Grinding or Rattling
Unusual noise can mean a jammed or worn impeller, or debris in the basin.
Water on the Basement Floor
Water around the pit or along the walls means the pump isn't keeping up or has already failed.
Pump Is 7 to 10 Years Old
Many sump pumps wear out in that range. Replacing an old pump before spring is cheaper than a wet basement.
Rust or Corrosion
Rust on the pump, float or discharge pipe is a sign the parts are near the end of their life.
Discharge Freezes or Backs Up
A frozen or back-pitched discharge line can send water right back into the pit.
Sewage Ejector Alarm or Odor
An ejector pump alarm, sewage smell or slow basement bathroom drain needs attention right away.
Sump pump or ejector pump? A sump pump moves groundwater out of your basement. A sewage ejector pump lifts wastewater from a basement bathroom or laundry up to the main sewer line. We service both.
Basement flooding right now? Call (612) 888-1234. See our emergency plumber page for what to do first.
What Happens During a Sump Pump Replacement
Most sump pump replacements take a few hours. Here's what we do from start to finish.
Diagnose the Failure
We check the float, motor, power and check valve to find out why the pump failed, so the new one doesn't fail the same way.
Remove the Old Pump
We pull the old pump, clean out the basin and haul the old pump away.
Install the New Pump
We set a new pump at the right height, install a new check valve and connect the discharge line.
Check the Discharge
We make sure water leaves the house and drains away from your foundation, not into a floor drain or the sanitary sewer.
Test & Explain
We run the pump through several cycles, test the float and any backup pump, and show you how it works.
Sump Pump, Backup & Ejector Pump Services
Whether your pump has stopped working or you want peace of mind before the next storm, these are the services we provide.
Sump Pump
Replacement
We replace failed or worn-out sump pumps with quality pumps sized for your basin, along with a new check valve.
- Old pump removed and hauled away
- New check valve
- Float set and tested
- Discharge checked
Battery Backup
Sump Pumps
A backup pump takes over if the power goes out or the main pump fails. Complete systems can include a Wi-Fi controller and a high-water alarm.
- Battery or water-powered backups
- High-water alarms
- Wi-Fi alerts to your phone
- Standby batteries replaced
Sewage Ejector
Pump Service
Basement bathrooms and laundry rooms below the sewer line rely on an ejector pump. We inspect, repair and replace ejector pumps and floats.
- Ejector pump replacement
- Float replacement
- Ejector inspections
- Sealed basin lids
Discharge Line
Repairs
A broken, frozen or back-pitched discharge line can send water back into your basement. We repair, reroute and camera-inspect discharge lines.
- Broken discharge piping
- Rerouted discharge lines
- Camera inspection of the line
- Check valve replacement
Don't wait for the spring thaw. If your sump pump is old, noisy or running all the time, have it checked before the next big rain.
SCHEDULE SUMP PUMP SERVICERecent Sump Pump & Ejector Pump Jobs
Real jobs from our crews, with names and addresses removed.
Failed Pump and Old Backup Replaced
In a 2000 home, the sump pump had stopped working. We removed it and an old battery backup system and installed a new pump.
New Pump, Backup Tested
We replaced the main sump pump, sealed the basket, and adjusted and tested the floats on both the new pump and the existing backup pump.
Complete Backup System
We replaced an old pump with a new main pump, a battery backup pump and a high-level alarm, with a 3-year warranty on the system.
Ejector Pump in a 1905 Home
We replaced the sewage ejector pump that serves the basement plumbing in a 1905 home.
Discharge Line Problems Found
We camera-inspected a sump discharge drain and found a back-pitched section at 15 feet and rocks at 40 feet, then quoted the repair.
Ejector Pump Replaced
In a 1999 home, we replaced the sewage ejector pump and tested it for proper operation.
Schedule a sump pump check or replacement with Brass Tacks Plumbing, Heating & Cooling. We'll test it, tell you what we find and give you an upfront price.
Save on Pump Repairs With Built to Last
Built to Last members get yearly plumbing, heating and cooling maintenance, no diagnostic fee and 10% off repairs for $29 a month. For larger projects such as a complete backup system, financing through GreenSky may be available, subject to credit approval.
Terms are set by the lender and depend on credit approval. See our financing options.
Sump Pump FAQs
Answers to common questions about sump pump replacement, backup pumps, ejector pumps and cost.
How much does sump pump replacement cost?
It depends on the pump, the condition of the basin and check valve, and whether the discharge line needs work. We look at your system first and give you an upfront price before we start. Built to Last members save 10% on repairs.
Why does a sewage ejector pump cost more than a sump pump?
Ejector pumps handle wastewater, not just groundwater, so the pump is built differently and sits in a sealed basin with its own venting and check valve. Replacing one takes more work than a sump pump.
What goes into the price of a battery backup system?
It depends on the type of backup (battery or water-powered), whether the main pump is replaced at the same time, and add-ons such as a high-water alarm or a Wi-Fi controller that alerts your phone. We'll quote your system before we start.
How long do sump pumps last?
Many sump pumps last about 7 to 10 years, depending on how often they run and the quality of the pump. If yours is in that range, makes unusual noise or runs constantly, it's worth having it checked before the next spring thaw.
Should I repair or replace my sump pump?
A stuck float or failed check valve can sometimes be repaired. If the motor has failed, the pump is old or it's rusted, replacement is usually the better value. We'll tell you which makes sense.
Do I need a backup sump pump?
If your basement is finished or you've had water in it before, a backup is worth considering. Storms that knock out power are often the same storms that fill your sump pit. A battery or water-powered backup keeps pumping if the power goes out or the main pump fails.
What's the difference between a battery backup and a water-powered backup?
A battery backup runs on a rechargeable battery during a power outage, and the battery needs replacing every few years. A water-powered backup uses your home's water pressure to remove water and doesn't need a battery, but it needs city water and uses water while it runs. We install both.
Can I get an alert on my phone if my sump pump fails?
Yes. Many complete systems include a high-water alarm and a Wi-Fi controller that can send an alert to your phone if water rises too high or the pump stops working.
Can my sump pump drain into the floor drain or sewer?
No. In Plymouth, sump pumps must discharge water outside to the lawn or storm sewer, and it's against city ordinance to connect a sump pump to a floor drain. The city can charge a monthly penalty for improper connections. Many West Metro cities have similar rules, and sending groundwater into the sanitary sewer can cause sewage backups.
What's the difference between a sump pump and a sewage ejector pump?
A sump pump removes groundwater that collects under your basement. A sewage ejector pump lifts wastewater from a basement bathroom, bar sink or laundry up to the main sewer line. They do different jobs, and we service both.
Why does my sump pump run when it hasn't rained?
Some homes have a high water table, so the pump runs often even in dry weather. A pump that runs constantly can also mean a stuck float switch, a failed check valve that lets water flow back into the pit, or a discharge line that's frozen or blocked.
What should I do if my sump pump stops working during a storm?
Check that the pump is plugged in and the outlet has power, and that the float isn't stuck. If water is rising, call (612) 888-1234. See our emergency plumber page.
Do you service sump pumps in my area?
Yes. Brass Tacks replaces and repairs sump pumps and ejector pumps in Plymouth, Wayzata, Minnetonka, Maple Grove, Medina, Orono and the surrounding Twin Cities West Metro. Learn more about our Plymouth plumbing services.
Keep Your Basement Dry
Whether your sump pump has failed, is getting old or you want a backup before the next storm, we'll test your system, explain what we find and give you an upfront price.
Sump pump and ejector pump service in Plymouth, Wayzata, Minnetonka, Maple Grove, Medina, Orono and surrounding Twin Cities West Metro communities.